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Search results for “guest intelligence”
Common mistakes that hotels make
03/11/2019
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11:43:02 AM
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It’s important to ask open questions rather than closed ones – “How was your journey?” will proffer much more information than “Did you have a good journey?”.
Shiji Group acquires majority ownership of Hisense ICS
03/04/2019
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3:24:01 PM
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Through the acquisition of Hisense ICS, Shiji will be able to provide its hotel, catering, retail, and other industry customers with hardware that is closely integrated with Shiji’s products.
Guesty leads short-term rental software race with $35 million raise
03/22/2019
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12:17:39 PM
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The increasing growth of the space, thanks to sites like Airbnb, Booking.com and many more, has resulted in short-term lets commanding around 30% higher profits than long-term leases.
Back to basics: online reputation management
02/13/2019
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9:16:09 PM
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Hotels should strengthen their monitoring of online reviews and provide effective feedback as great online reputation is essential for positive brand awareness and increased customer satisfaction.
Ctrip invests in Yunji Technology to advance smart hotel services
01/04/2019
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11:03:08 AM
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The partnership with Yunji Technology marks Ctrip’s latest move in the smart hotel sector, following the launch of Ctrip’s smart hotel solution program "EASY Stay" in March last year.
Intelity raises $44M to fuel global expansion of guest management platform
01/29/2019
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3:51:40 PM
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The investment will be used by the company to support its expansion plans in Europe, Asia Pacific and the United Arab Emirates.
Airbnb details its journey to AI-powered search
10/31/2018
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5:56:04 PM
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A GBDT - a model that identifies and ranks predictive factors - supplanted the scoring function, this is a switch the researchers said led to “one of the largest step improvements in home bookings in Airbnb’s history.”
Shiji acquires majority stake in guest intelligence ReviewPro for EUR 26.36 million
01/16/2017
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6:23:22 PM
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Shiji, a Chinese hotel information company partially owned by Alibaba, acquired a 79.47% stake in Spain-based hotel review company ReviewPro for EUR 26.36 million.
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